On the school distribution day
• Fill out the form and email it to us; email@example.com. It is very important to send us
the completed form, no later than two weeks before the school distribution day (see the date
in the Home section). We will prepare the clothes according to the form and we will give
them to you at the school during the distribution day. All you must do is bring the clothes
you want to exchange on those same distribution day.
By exchange to the school
• Fill out the form and send it to us by email firstname.lastname@example.org. Then, drop off at the
reception of the school, the bag including the exchanges to be made as well as a copy of the
exchange form inside. Calculate 5 to 10 working days and we will send you the exchange
directly to the school, to the attention of your child. This service will start from the end of
August, every Friday of the month and will be offered until the end of September." When we
come to do the exchange at the school, if you have not brought your bag to the reception of
the school, we will leave without leaving our bag with the corrections and you will have to
wait until the following Friday.
By delivery to our offices
• Fill out the form and email it to us. It is very important to send us the completed form, at
least, two weeks before the start of the school year in order to get the right clothes for
the first day of school. We will prepare the clothes according to the form and send them
directly to your home or workplace as soon as we receive the clothes you want to
exchange at our offices.
You can use a carrier or mail service at your own expense, or you can use our Purolator
transport service. See this page for both options. If it is for an exchange, it will be two
fees; the first shipment to our offices and the second shipment for the return to your
address, so you must select the option «Two way shipping». If it is only for a return, you
must select the option «One way shipping». You must allow between 5 to 10 business
days for us to make the exchange. You also have the option to come, by appointment
only, to make your exchange directly at our offices. You can make an appointment either
by email email@example.com or by phone 450-632-6445.
• Important : the garments must not have been worn, washed or altered.
Otherwise, we will not accept the exchange nor refund you.