Return/Exchange

Procedure for the return or exchange of a garment

Option 1)

On the school distribution day

• Fill out the form and email it to us; info@asdpromo.com. It is very important to send us

the completed form, no later than two weeks before the school distribution day (see the date

in the Home section). We will prepare the clothes according to the form and we will give

them to you at the school during the distribution day. All you must do is bring the clothes

you want to exchange on those same distribution day.

  

Option 2) 

By exchange to the school

• Fill out the form and send it to us by email info@asdpromo.com. Then, drop off at the

reception of the school, the bag including the exchanges to be made as well as a copy of the

exchange form inside. Calculate 5 to 10 working days and we will send you the exchange

directly to the school, to the attention of your child. This service will start from the end of

August, every Friday of the month and will be offered until the end of September." When we

come to do the exchange at the school, if you have not brought your bag to the reception of

the school, we will leave without leaving our bag with the corrections and you will have to

wait until the following Friday.

  

Option 3)

By delivery to our offices

• Fill out the form and email it to us. It is very important to send us the completed form, at

least, two weeks before the start of the school year in order to get the right clothes for

the first day of school. We will prepare the clothes according to the form and send them

directly to your home or workplace as soon as we receive the clothes you want to

exchange at our offices.

 

You can use a carrier or mail service at your own expense, or you can use our Purolator

transport service. See this page for both options. If it is for an exchange, it will be two

fees; the first shipment to our offices and the second shipment for the return to your

address, so you must select the option «Two way shipping». If it is only for a return, you

must select the option «One way shipping». You must allow between 5 to 10 business

days for us to make the exchange. You also have the option to come, by appointment

only, to make your exchange directly at our offices. You can make an appointment either 

by email info@asdpromo.com or by phone 450-632-6445.

 

• Important : the garments must not have been worn, washed or altered.
Otherwise, we will not accept the exchange nor refund you.

 

Click here to download the form return and exchange

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